Returns and Refunds

Print books purchased directly from EdraPublishing.com may generally be returned within 30 days of delivery.

To be eligible for a return, the book must be:

•unused;

•unmarked;

•undamaged; and

•in resalable condition.

These requirements do not apply when a product arrives damaged, defective, or incorrect.

Products purchased from third-party retailers, distributors, marketplaces, or other sellers must be returned to the seller from which they were purchased and are subject to that seller's return policy.

Before returning any product, please contact Edra Publishing customer care and provide:

•your order number; and

•the reason for the return.

Please do not mail products back before receiving return instructions.

Customers must follow the return instructions provided by our team, including the applicable return address and any information required to identify the order.

Unless the return is caused by an incorrect, damaged, or defective product supplied by Edra Media LLC, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method when returning merchandise.

If you receive a product that is damaged, defective, or different from the product you ordered, please contact customer care as soon as reasonably possible.

We may ask you to provide:

•your order number;

•a description of the issue; and

•photographs of the product and packaging.

After reviewing the issue, Edra Media LLC may provide an appropriate remedy, including a replacement, refund, or other reasonable resolution.

Where the return results from an error by Edra Media LLC, reasonable return shipping costs will not be charged to the customer.

Once a returned product has been received and inspected, we will notify you whether the return has been accepted.

For an accepted return, Edra Media LLC will provide a 100% refund of the eligible product purchase price to the original payment method.

Refunds are normally processed within 5–7 business days after the returned product is received and accepted.

After Edra issues the refund, additional processing time may be required by your bank, credit-card issuer, or payment provider before the refund appears in your account.

Original shipping charges are generally non-refundable unless:

•the return results from an Edra Media LLC error;

•the product arrived damaged or defective; or

•a refund of shipping charges is otherwise required by applicable law.

Because digital products can be accessed or downloaded immediately, digital purchases are generally final and non-returnable once they have been accessed, downloaded, or otherwise made available to the purchaser.

A refund may nevertheless be provided where:

•required by applicable law;

•the customer was incorrectly charged;

•the purchased digital product cannot be accessed because of a technical fault attributable to Edra Media LLC that cannot reasonably be resolved; or

•Edra Media LLC determines that a refund is otherwise appropriate.

Customers experiencing technical access issues should contact customer care first so that we can attempt to restore access or correct the problem.

If you wish to cancel a physical-book order, please contact customer care as soon as possible.

We will attempt to accommodate cancellation requests where the order has not yet been processed or shipped.

Once an order has entered fulfillment or has been shipped, it may need to be handled as a return under this Policy.

Digital purchases generally cannot be cancelled once digital access has been provided.

For questions regarding returns, refunds, damaged products, incorrect orders, or digital-product access, please contact:

Edra Media LLC

3309 Northlake Boulevard, Suite 203

Palm Beach Gardens, Florida 33403

United States

Email: info@edrapublishing.com

Please include your order number whenever possible.