Privacy Policy

This Privacy Policy explains how Edra Publishing US LLC processes personal information in connection with:

•browsing and use of our website;

•customer accounts;

•purchases and orders;

•physical product delivery;

•ebooks and other digital products;

•webinars and educational services;

•customer support;

•marketing communications;

•analytics and website improvement; and

•fraud prevention, security, and legal compliance.

The data controller responsible for personal information processed through this storefront is:

Edra Publishing US LLC

EIN: 84-4113980

3309 Northlake Boulevard, Suite 203

Palm Beach Gardens, Florida 33403

United States

For privacy-related questions or requests, you may contact us through our Help Center or email info@edrapublishing.com and identify your request as a privacy matter.

Depending on how you interact with our website, we may collect and process information including:

•name;

•email address;

•telephone number;

•account credentials and account information;

•billing address;

•shipping and delivery address;

•order and transaction history;

•purchased products;

•ebook and digital-content access activity;

•webinar or course registrations;

•wishlist and shopping-cart information;

•customer-support communications;

•information submitted through forms;

•marketing preferences; and

•other information you voluntarily provide.

Payment information is processed through third-party payment service providers. Where payment processing is handled directly by those providers, Edra Publishing US LLC does not intentionally collect or store full payment-card numbers on its own storefront systems.

When you use the website, our systems and service providers may automatically collect certain technical information, including:

•pages requested or visited;

•date and time of access;

•browser type;

•operating system;

•device information;

•referring website or page;

•IP address or similar technical identifiers;

•session information;

•login and authentication information;

•server-response information; and

•information needed to maintain website security and reliable operation.

This information may be used to operate the website, maintain security, troubleshoot problems, prevent abuse, and improve performance.

We use analytics and similar technologies to better understand how visitors interact with our website and to improve navigation, catalog relevance, content, marketing, and service quality.

Depending on your privacy settings and applicable law, we may measure activities such as:

•page views;

•product views;

•searches;

•filters;

•clicks;

•scroll activity;

•wishlist activity;

•shopping-cart activity;

•checkout progress;

•digital-content usage; and

•customer-support channel usage.

Analytics and advertising technologies may use cookies, session identifiers, account identifiers, pseudonymous identifiers, and similar technical information to measure website use and campaign performance.

We do not intentionally transmit passwords, full payment-card numbers, or customer-support message contents through analytics events.

Where advertising or measurement platforms receive identifiers such as hashed contact information, this will occur only where the relevant functionality is enabled and where permitted by applicable law and the user's privacy choices.

We may use personal information to:

•create and manage customer accounts;

•process and fulfill orders;

•process payments;

•deliver physical products;

•provide ebooks, digital content, webinars, and other services;

•provide customer support;

•communicate about orders or services;

•maintain shopping carts and wishlists;

•prevent fraud and unauthorized transactions;

•maintain website and account security;

•troubleshoot and improve website performance;

•understand how customers use our website;

•improve our catalog, content, and services;

•measure marketing effectiveness;

•send marketing communications where permitted;

•maintain financial and accounting records;

•comply with legal and regulatory obligations; and

•establish, exercise, or defend legal rights.

Where applicable privacy laws require a legal basis for processing, we rely on one or more of the following:

Contract. Processing may be necessary to perform a contract with you or to take steps you request before entering into a contract, including processing and delivering an order.

Legal obligation. We may process information where required to comply with tax, accounting, regulatory, legal, or other obligations.

Legitimate interests. We may process information where necessary for our legitimate business interests, provided those interests are not overridden by applicable privacy rights. These interests may include:

•preventing fraud and abuse;

•maintaining network and information security;

•operating and improving our website;

•improving the functionality and performance of our services;

•understanding how customers use our storefront;

•protecting our business and intellectual property; and

•conducting appropriate business-to-business and direct marketing activities where permitted by law.

Consent. We rely on consent where required, including for certain cookies, analytics technologies, marketing activities, or other optional processing.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn. Marketing preferences may also be changed at any time.

We may share personal information where reasonably necessary with companies and professionals that help us operate our business, including providers of:

•website hosting;

•cloud infrastructure;

•authentication;

•ecommerce services;

•payment processing;

•accounting;

•analytics;

•advertising and campaign measurement;

•printing;

•packing and fulfillment;

•shipping and delivery;

•customer support;

•digital-content access;

•webinars and online education;

•cybersecurity;

•legal services;

•accounting services; and

•other professional advisory services.

Information may also be accessible to authorized Edra Publishing US LLC employees, personnel, and affiliated organizations where required for legitimate operational purposes.

Depending on the service and applicable law, recipients may process personal information on our behalf under contractual restrictions or may process certain information under their own privacy terms where they act independently.

We may also disclose information where required by law, court order, legal process, regulatory requirement, or where reasonably necessary to protect Edra Publishing US LLC, our customers, or others from fraud, security threats, or unlawful activity.

Edra Publishing US LLC is based in the United States and serves an international audience. As a result, personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Where required by applicable law, we use appropriate legal, contractual, organizational, and technical safeguards for international transfers of personal information. These safeguards may include contractual protections and other legally recognized transfer mechanisms where applicable.

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction. Access to personal information is limited according to role and legitimate operational need.

However, no internet-based service, electronic transmission, or data-storage system can guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

Retention periods may depend on factors including:

•whether you maintain an active customer account;

•order fulfillment;

•digital-product access;

•customer-service requirements;

•financial and tax obligations;

•contractual requirements;

•fraud prevention;

•cybersecurity;

•dispute resolution;

•legal claims; and

•regulatory requirements.

When information is no longer reasonably required, it may be deleted, anonymized, aggregated, or otherwise handled in accordance with applicable law.

Depending on where you live and the privacy laws applicable to you, you may have rights regarding your personal information.

These rights may include the right to request:

•access to personal information;

•correction of inaccurate information;

•deletion of personal information;

•restriction of certain processing;

•portability of personal information;

•objection to certain processing;

•withdrawal of consent;

•information about how your data is processed; and

•review of certain automated decisions where applicable.

Depending on applicable law, you may also have the right to opt out of:

•certain forms of targeted advertising;

•certain profiling activities; or

•the sale or sharing of personal information, where those legal definitions apply.

Edra Publishing US LLC will not unlawfully discriminate against a person for exercising privacy rights available under applicable law. You may also have the right to lodge a complaint with the privacy or data-protection authority responsible for your jurisdiction.

To exercise a privacy right, contact us through our Help Center or email info@edrapublishing.com and clearly identify the request as a privacy matter. We may need to verify your identity before processing certain requests.

We use cookies, browser storage, pixels, tags, and similar technologies to operate and improve our website.

We generally use the following categories:

Essential

Essential technologies are required for the operation of the website and may support website security, login and authentication, shopping-cart continuity, checkout, wishlist functionality, session management, and other core website functions. Because these technologies are necessary to provide requested services, they are generally active by default.

Analytics

Analytics technologies help us understand how visitors use the website, including page views, navigation patterns, searches, product interactions, and website performance. Where consent is required by law, analytics technologies will not be activated until the visitor provides the required consent.

Marketing

Marketing technologies may help us measure advertising campaigns, understand referrals and conversions, and assess marketing effectiveness. Where required by law, these technologies are activated only after consent.

Personalization

Personalization technologies may help tailor website experiences, advertising, or content based on interests or prior interactions. Where required by law, these technologies are activated only after consent.

Depending on the functionality enabled on our website, optional technologies may include services provided by platforms such as Google Analytics, Google Ads, Meta Pixel, and Amazon Ads.

Visitors in the European Economic Area, United Kingdom, and other jurisdictions where consent is required must provide consent before optional analytics, marketing, or personalization technologies are activated.

Cookie and privacy choices may be remembered for up to 12 months, unless a shorter period is required by law or the user changes or clears browser settings. Visitors can review or change their preferences at any time through the Cookie Preferences link available on the website.

Browser settings may also allow users to block or delete cookies and other stored information. Disabling essential browser storage may prevent certain website features, protected areas, shopping carts, wishlists, login functions, or checkout services from working correctly.

Where required by applicable law, we may also recognize legally valid browser-based opt-out preference signals.

Our storefront is intended primarily for adults, professionals, students, educators, institutions, and customers purchasing professional or educational publications.

The website is not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 in circumstances requiring parental consent under applicable law.

If we learn that personal information from a child has been collected in violation of applicable law, we will take reasonable steps to delete or otherwise appropriately handle that information.

Where permitted by applicable law, Edra Publishing US LLC may send customers information concerning:

•books and publications;

•new releases;

•educational products;

•webinars;

•events;

•promotions;

•professional content; and

•other Edra Publishing services.

You may unsubscribe from marketing emails using the unsubscribe link included in the applicable message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending non-marketing communications that are necessary for transactions, accounts, purchases, security, or customer service.

Our website may contain links to third-party websites or integrate with third-party platforms. Edra Publishing US LLC does not control the independent privacy practices of those third parties.

When you leave our website or use an independent third-party service, that provider's privacy policy and terms may apply. We encourage users to review the privacy notices of third-party services they choose to use.

We may update this Privacy Policy from time to time to reflect changes in:

•our services;

•technology;

•business practices;

•service providers;

•privacy requirements; or

•applicable law.

The date of the most recent revision will appear at the top of this page. Material changes may also be communicated through the website or through other appropriate channels where required by applicable law.

For questions concerning this Privacy Policy or to exercise an applicable privacy right, please contact:

Edra Publishing US LLC

3309 Northlake Boulevard, Suite 203

Palm Beach Gardens, Florida 33403

United States

Email: info@edrapublishing.com

You may also submit a request through the Edra Publishing Help Center and identify the request as a privacy matter.